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Unify Integrations
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Twilio

Twilio

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4 mins READ

Twilio is a cloud communications platform that enables businesses to integrate voice, messaging, video, and email into their applications through APIs. It simplifies building scalable communication solutions for customer engagement and operational efficiency.

Integrating your application with Twilio revolutionizes communication infrastructure, facilitating seamless messaging, voice calls, and automation.

Authentication

Ensure you have the following information ready for a seamless integration process:

  • Connection Name: Select a descriptive name for your connection, like "MyAppTwilioIntegration". This helps in easily identifying the connection within your application or integration settings.

  • Authentication Type: Twilio supports API Token based authentication for simpler, individual use or single-account access.

API Token Based Authentication

  • Go on to the https://console.twilio.com/ and scroll down to the account Info section

  • In the account setting section, you’ll get the Account SID and Auth Token required for Authentication.

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Actions

Actions

Description

Make phone call

Makes a phone call in Twilio

Make voicebot call

Makes a voicebot call in Twilio

Send SMS

Sends SMS in Twilio

Triggers

Actions

Description

New Recording

Triggers when a new recording is created in a Twilio account

New SMS received

Triggers when a new SMS is received by a specific Twilio number

New Transcription

Triggers when a new transcription is available in a Twilio account

On New Voice Event

This trigger will be invoked when a new voice event comes from Twilio