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Freshdesk

Freshdesk

Freshdesk simplifies customer support management by centralizing tickets, team tasks, and communication for seamless issue resolution. Its automation and reporting tools enhance efficiency and security, making it an ideal platform for effective customer service.

Connecting your application to a Freshdesk account enables you to interact with Freshdesk’s project management and tracking capabilities directly from your application.

Authentication

Before you begin, make sure you have the following information:

  • Connection Name: The Connection Name is a unique identifier you choose for the connection between your application and your Freshdesk account.

  • Authentication Type: Freshdesk supports the following type of authentication for connecting to your account:

    • API Key

    • Basic Authentication

API Key based Authentication

To find your API Key

  1. Log in to your Freshdesk account.

  2. Navigate to the profile icon at the top right and go to profile settings.

  3. In the right pane, select View API key and complete the captcha verification.

    Image
    Image

  4. Copy the API key and treat it with high confidentiality as it allows access to your Freshdesk account. 

  5. You can reset the API Key if necessary, which will disconnect all connected applications. New keys must be shared with these applications to restore their access.

Basic Authentication

  1. Basic authentication requires your Freshdesk domain (formatted as yourcompany.freshdesk.com) and API key, acting as your password. 

  2. To authenticate API requests, combine your API key with a placeholder password and encode this in base64. 

  3. Include the encoded string in request headers under the Authorization field. 

  4. For security, always use HTTPS to safeguard your credentials.

Actions

Action Name

Description

Create agent

Creates an agent for Freshdesk

Create company

Creates a company in Freshdesk

Create contact

Creates a contact in Freshdesk

Create message thread

Creates a thread in Freshdesk

Create thread

Creates a thread in Freshdesk

Create ticket

Creates a ticket in Freshdesk

Delete agent

Deletes an agent by ID in Freshdesk

Delete company

Deletes a company by ID in Freshdesk

Delete contact 

Deletes a contact by ID in Freshdesk

Delete message thread

Deletes a message thread by ID in Freshdesk

Delete thread

Deletes a thread by ID in Freshdesk

Delete ticket

Deletes a ticket by ID in Freshdesk

Get agent 

Get agent details by ID in Freshdesk

Get company

Gets company details by ID in Freshdesk 

Get contact

Gets contact details by ID in Freshdesk

Get group

Gets group details by ID in Freshdesk

Get message thread

Get message thread details by ID in Freshdesk

Get thread

Gets thread details by ID by Freshdesk

Get ticket

Get ticket details by ID in Freshdesk

List agents

Lists agents in Freshdesk

List companies

Lists companies in Freshdesk

List contacts

Lists contacts in Freshdesk

List forum categories

List forum categories in Freshdesk

List forums

List forums in Freshdesk

List solution folders

List solution folders in Freshdesk

List solutions

List solutions in Freshdesk

List tickets

Lists tickets in Freshdesk

Search agents

Searches for agents in Freshdesk

Search companies

Searches for a company in Freshdesk

Search contacts

Searches for a contact in Freshdesk

Search forum topics

Searches forum topics in Freshdesk

Search solution

Searches for a solution article in Freshdesk

Search tickets

Searches for a ticket in Freshdesk

Update agent

Updates agent by ID in Freshdesk

Update company

Updates a company by ID in Freshdesk

Update contact

Updates a contact by ID in Freshdesk

Update message thread

Updates a message thread by ID in Freshdesk

Update ticket

Updates a ticket by ID in Freshdesk

Triggers

Trigger Name

Description

New company

Triggers when a new company is created in Freshdesk

New contact

Triggers when a new contact is created in Freshdesk

New ticket

Triggers when a new ticket is created in Freshdesk

Updated company

Triggers when a company gets updated in Freshdesk

Updated contact

Triggers when a contact gets updated in Freshdesk

Updated ticket 

Triggers when a ticket gets updated in Freshdesk