What are Topics?
Topics are defined journeys within an AI agent that organize and structure different types of user interactions. Just like a skilled customer service representative knows how to handle various types of requests, Topics give AI agents their own set of specialized skills. Each Topic contains specific instructions and actions that are required to complete one particular journey of the AI through specific types of interactions. This ensures the agent can efficiently understand user needs and provide appropriate solutions, much like having different departments in a company, each specialized in handling specific types of customer needs.
Topic Execution
When a user interacts with the AI agent, the system analyzes the input to identify the most relevant topic. Once triggered, the topic guides the agent's responses and actions. The AI follows the predefined instructions within the topic, engaging in a dialogue to gather necessary information. As the conversation progresses, the agent executes the configured actions, such as creating a support ticket or retrieving data from integrated systems. This flow ensures that the AI provides contextually appropriate responses and performs relevant tasks, maintaining a coherent and productive interaction. The topic structure allows for complex workflows, enabling the AI to handle multi-step processes, all while maintaining context and relevance to the user's original query.
How to Configure Topics in your AI Agent?
In the AI Agents dashboard, select the "
Topics" option from the left-hand sidebar.
Click on the “
+ Add Topic” button. You will be prompted to create a new topic that serves as a grouping for related tasks.
In the "
Topic Name" field, enter a name that reflects the purpose of the topic.In the "
Description" field, provide a brief description of the topic.Under the "
Instructions" section, you can add specific guidelines or procedures for the agent to follow within this topic. Click the "+ New Instruction" button to define these procedures.
Scroll down to the "
Actions" section, where you can define tasks or operations the agent will execute for this topic.Click "
+ Add Action" and select from predefined automation tasks. These actions will guide the agent in performing specific tasks within the context of the topic.
Once you've added the necessary actions, save the configuration. Your new topic is now set up, and the AI agent will handle tasks under this category.
By adding multiple actions into Topics, AI agents can manage complex workflows effectively, ensuring accurate task execution autonomously.